Consequences are based on the player's prior history of moderation action and the severity of the issue. When a user is reported, the moderation team will look at the situation and make a decision. When talking about the Report Abuse system, she notes that it is best to report something as it's happening instead of waiting and then reporting. Though rarer, post moderation occurs if an asset needs to be taken down, like if a place is found to violate the place creation guidelines after it is published. Assets like shirts and decals are pre-approved by the moderation team before they are broadcasted to the website. She first notes that moderated content can be grouped into two simplified categories: "pre-moderated" content and "post-moderated" content. In a Roblox blog post, Becky Herndon, the Community Manager of Roblox, discusses how the Roblox moderation system works.
But each of them enforces a strict code of rules that we’ve developed over time. Keeping moderators on Roblox 24 hours a day for seven days a week is a heck of a challenge, as the majority of our moderators have ever-changing schedules. Though we have users of varying age groups, we make an effort to keep our younger audiences from seeing offensive words or pictures. We’ve got a full staff of moderators who work every hour of every day to make sure that the content that hits Roblox is safe for all ages. The auto image moderator detects pornographic content, graphic violence, weapons, terrorism, drugs, and has the ability to train the filter on custom topics.
The software assesses chat, usernames, and images based on risk, topic, user reputation, and context it is able to filter or allow content or to flag it to a real-person moderator for further investigation. CommunitySift utilizes a context-based chat filter to determine hidden contexts within 20 of the most commonly-used languages (and bypasses like using "1337 5p34k" or "mI圎d cApS"). Currently, Roblox uses CommunitySift as an automated chat filter and moderation software used by other children's games like Habbo Hotel and MovieStarPlanet.
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